Locust Review

Grass Shopper is a virtual phone system that makes calls to every employee's mobile and home phone.

This phone service gives businesses with mobile workforce the opportunity to present a professional image.

Grass Shopper offers businesses three service plans to choose from - each plan includes unlimited minutes.

This article is for business owners who are interested in learning more about Grass Shopper, our choice as the best virtual phone system.

Grass Shopper is the gold standard for virtual phone systems. It provides small businesses with all the tools and features they need for a virtual phone system that they need to present a professional image at all times, such as auto attendant and business texting. Users can configure the call forwarding tree that works for them. They can send their calls to as many phone numbers as they want. This flexibility ensures that Grass Shopper customers never miss a call. Businesses can choose from three service plans, all of which are affordable. It is for these reasons and many more that we chose Grasshopper in 2020 as the best virtual phone system for the mobile workforce business.

To understand how we made our best choices, you can find a comprehensive list of business phone systems along with our methods on our Best Choices page.

Editor's note: Looking for information on business phone systems? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need.

Pricing

Grass Shopper is available in three different service plans. Unlimited minutes in every plan, every Grass Shopper feature, and 30 day money back guarantee - no agreement required. You can upgrade your plan at any time.

Solo: Solo plan costs $ 29 per month. It includes one number and three extensions.

Partner: The Partner Plan costs $ 49 per month and includes three numbers and six extensions.

Small Business: The small business plan costs $ 89 per month and comes with five numbers and unlimited extensions.

Regardless of which plan you choose, you can save up to 10% if you pay annually instead of monthly.

You may incur additional costs. Additional phone numbers cost $ 10 per month. Professional voice greetings are $ 75 each, and it costs بار 30 to port a phone number to the system.

Key Takeaway Takeaway: Grass Shopper is available in three service plans, priced between $ 29 and $ 89 per month.

Features

Grass Shopper has a wide range of features that allow businesses with a remote workforce to present a professional image at all times. An important feature is the automatic attendant. The auto attendant greets callers and then sends them to the person or department they are trying to reach.

Available on both iOS and Android devices, the Grasshopper mobile app allows you to make and receive calls from your business line. Unlike other virtual services, when you make a call using the Grasshopper app, your business line number appears on the caller ID of the person you're calling.

Other valuable features accessible to all Grass Shopper customers are voicemail, voicemail to voicemail, voicemail transcription, hold music, dial name directory, conference calling up to 10 participants, call screening, online fax, and Fax to -E-mail

Key TakeawayKey takeaway: Grasshopper offers a wide selection of valuable features, including auto attendant, voicemail to email, online faxing, and conference calling.

Locust profession

Part of making Grass Shopper such an attractive option for a remote manpower business is that it requires no equipment and is easy to use.

Since Grass Shopper is a virtual phone system, it does not require any hardware, equipment or wiring to operate. It basically works as a comprehensive call forwarding system. When a customer calls your business central number, the call is answered by an automated attendant and forwarded to the appropriate employee or department. The call then rings on the employee's favorite phone. Employees have the option to answer the call immediately, request caller information, or transfer the call to voicemail.

Grass Shopper gives your business a local, toll-free or vanity number, as well as a virtual extension for each employee. If you already have a phone number that you would like to use with Grass Shopper, you can transfer it to the system. This process, called porting, can take anywhere from a few days to two weeks. There is a one-time fee of $ 30 for transferring an established number in the Grass Shopper system.

One of the fascinating aspects of Grasshopper is that you can control the entire system through an online portal. Administrators can add users and extensions, create departments, listen to and manage voicemails, update their plans, change their phone number, and view call reports from all portals. can.

Employees can also access the system to create their own color tree through online portals, desktop apps or mobile apps. Employees can choose the numbers they want to forward their calls to, the order in which those numbers ring, and whether they want to be able to do so during certain hours, such as 9am to 5pm. Calls should be forwarded to them from Monday to Friday.

Key takeaway takeaway: The locust does not require any equipment and can be managed and controlled through an easy-to-use online portal.

Grasshopper Cons

One downside of Grass Shopper is that it does not offer some of the features and tools that other virtual services offer, such as call recording and integration with programs such as Microsoft Office. On the other hand, many other virtual systems do not offer a powerful mobile app that allows you to make calls from your business line on your smartphone.

Another possible downside is that Grass Shopper offers only one virtual system. If your business wants to grow this kind of service and needs a traditional phone system, you need to find a new provider like Ring Central. Some providers offer both types of services. [Learn more about choosing a business phone system.]

Key Techway Techway: Grass Shopper is not as feature-packed as some traditional full-service VoIP phone systems.

Customer service

We were impressed with the customer service provided by Grass Shopper. We contacted the company several times, as a new business owner. Each time we contacted, our calls were immediately picked up by agents who provided clear and detailed answers to all our questions. Delegates never tried to pressure us to sign up for the service. We are also pleased to see that the company provides 24/7 support to all customers.

Grass Shopper's parent company, LogMeIn, is a recognized member of the Better Business Bureau with an A + rating. In the last three years, 128 complaints have been lodged against the company. However, not all complaints were related to the Grass Shopper service.

Key TakeawayKey takeaway: Grasshopper offers customers 24/7 customer service.

Editor's note: Looking for information on business phone systems? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need.